Refund Policy

Returns & Returns Policy 

Effective Date: 05/08/2025

 

At maximumminis.com, we are committed to providing high-quality products and excellent customer service. This Returns & Refunds Policy outlines your rights and our procedures for returns, in accordance with Australian law.

1. Your Rights Under Australian Consumer Law
Under the Australian Consumer Law, you are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

2. Change of Mind Returns
We do not accept returns for change of mind. All sales are final unless the item is faulty or significantly different from the description provided.

3. Return Eligibility
To be eligible for a return, your item must be:
Unused and in the same condition that you received it. In the original packaging. Accompanied by a receipt or proof of purchase.

4. Faulty or Damaged Items
If you receive a faulty or damaged item, please contact us within 30 days of receiving your order. We will arrange for a replacement, repair, or refund. You will need to provide proof of purchase and details of the fault or damage.

5. How to Return an Item
To return an item, please follow these steps:
Contact our customer service team at support@maximimminis.com to initiate the return process.
Provide your order number, details of the item, and the reason for the return.
Our team will provide you with a return authorization and instructions on how to send your item back to us.

7. Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

8. Processing Your Return
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

9. Contact Us
If you have any questions about our Returns Policy, please contact us at:
Email: support@maximumminis.com