Privacy Policy

Effective date 14 September 2026

This Privacy Policy explains how Maximum Minis handles personal information collected through maximumminis.com, customer communications and related business services. We aim to handle personal information transparently and, where applicable, in accordance with the Privacy Act 1988 and the Australian Privacy Principles.

1 Who we are

Maximum Minis is an Australian online retailer of printed-to-order resin display models and tabletop miniatures. You can contact us about privacy through the Contact page on maximumminis.com.

2 Information we may collect

identity and contact information, such as your name, email address, telephone number, billing address and delivery address
order and transaction information, including products purchased, payment status, refunds and delivery information
account, subscription and preference information, including Mystery Club membership and marketing choices
communications, reviews, enquiries, complaints and photographs or other content you provide
technical and usage information, such as IP address, browser and device information, referring pages, pages viewed and cookie identifiers
fraud-prevention, security and customer-service records
information obtained from service providers or platforms where permitted, including payment, delivery, analytics, advertising and social-media services

Payment card details are normally collected and processed by the relevant payment provider rather than stored directly by Maximum Minis.

3 How we collect information

We collect information directly from you when you place an order, create an account, join a subscription, subscribe to marketing, submit a form or review, or contact us. We also collect information automatically through cookies and similar technologies, and may receive information from Wix and other service providers involved in payments, delivery, analytics, advertising, fraud prevention and customer support.

4 Why we use information

to process payments, produce, fulfil, deliver and support orders
to administer accounts, subscriptions, cancellations, returns and refunds
to communicate about orders, service messages, enquiries and complaints
to maintain security, prevent fraud and enforce our terms
to understand website performance and improve products, navigation and marketing
to send marketing where you have consented or where otherwise permitted by law, with an unsubscribe option
to comply with taxation, accounting, consumer, privacy and other legal obligations
to establish, exercise or defend legal claims

5 Cookies, analytics and advertising

The website uses necessary cookies and may use optional analytics, personalisation and advertising technologies. These may be supplied by Wix or services such as Google and Meta. Optional technologies are managed through the website’s privacy settings where available. Disabling some cookies may affect website functionality. Your browser may also allow you to block or delete cookies.

6 When we disclose information

We may disclose relevant personal information to providers that help operate the business, including Wix, payment processors, banks, shipping and fulfilment services, email and customer-communication services, analytics and advertising providers, accountants, professional advisers, technology providers and authorities where required by law. We do not sell personal information as a standalone product.

7 Overseas processing

Some service providers may store or process information outside Australia, including in countries where Wix, payment, analytics, advertising, communication or cloud-service providers operate. The countries involved may change over time and may not always be practicable for us to specify. We take reasonable steps appropriate to our role when selecting and using providers, but overseas recipients may be subject to different privacy laws.

8 Security

We use reasonable administrative and technical measures appropriate to the size and nature of the business to protect personal information. No online transmission or storage system is completely secure. If a data incident occurs, we will assess and respond to it in accordance with applicable law.

9 Retention

We retain personal information only for as long as reasonably needed for the purposes described in this policy, including fulfilment, customer support, accounting, tax, fraud prevention, dispute resolution and legal compliance. Information is deleted, de-identified or securely retained when it is no longer required, subject to legal and technical limitations.

10 Access and correction

You may request access to personal information we hold about you or ask us to correct inaccurate information by using the Contact page. We may need to verify your identity. We will respond within a reasonable time and explain any lawful reason for refusing a request.

11 Marketing choices

You may unsubscribe from marketing emails using the unsubscribe link in the message or by contacting us. We may still send non-marketing messages needed to administer an order, account or subscription.

12 Privacy complaints

To raise a privacy concern, contact us through maximumminis.com and describe the issue and the outcome you seek. We will investigate and respond within a reasonable time. If you are not satisfied and the Privacy Act applies, you may be able to complain to the Office of the Australian Information Commissioner.

13 Children

Our products and services are not directed to children. A parent or guardian should place any order intended for a person under 18. If you believe a child has provided personal information without appropriate involvement from a parent or guardian, contact us.

14 Changes to this policy

We may update this policy when our practices, services or legal obligations change. The current version and effective date will be displayed on this page.