Shipping Policy
Effective date 14 September 2026
This Shipping Policy explains production, dispatch and delivery for Maximum Minis orders. Most products are printed to order in Australia, so the production period is separate from the carrier’s delivery time.
1 Shipping destinations
Standard website orders are currently available for delivery to supported addresses in Australia and New Zealand. Available delivery methods and charges are shown at checkout. The Maximum Minis Mystery Club is available only to Australian delivery addresses and is governed by separate Subscription Terms.
2 Production and dispatch time
Unless a product page states otherwise, printed-to-order products should normally be dispatched within 5–7 business days after payment is confirmed. Weekends and public holidays are not business days. Pre-orders, unusually large models, multi-item orders, supply interruptions and periods of unusually high demand may take longer. If a material delay becomes known, we will use reasonable efforts to contact you.
3 Shipping charges
Shipping charges are displayed at checkout and depend on destination, order value, parcel size and available delivery services. The website may offer free shipping when the displayed order-value threshold is met. Promotions and thresholds may change, and the amount shown at checkout applies to the order. Where available, Mystery Club membership is $89.99 AUD per month and includes standard Australian shipping for the monthly Mystery Club parcel.
4 Delivery estimates
Any delivery timeframe shown after dispatch is an estimate supplied by or based on the carrier. It is not a guaranteed delivery date. Delays can arise from carrier networks, weather, peak periods, customs, incorrect addresses or events outside our reasonable control.
5 Addresses
You are responsible for providing a complete and accurate delivery address. Contact us promptly if an address needs to be corrected. We cannot guarantee a change after production or dispatch. Additional charges caused by an incorrect, incomplete or refused address may be payable before redelivery, except where the issue was caused by Maximum Minis or where applicable law requires otherwise.
6 Tracking
Where tracking is available, tracking details will be sent to the contact details supplied with the order. Tracking information may take time to update after the carrier receives the parcel.
7 Packaging and inspection
Models are cured, inspected and packed for transport, with supports removed before shipping, although small supports may occasionally remain or be used to help protect small parts for shipping. Resin models can be fragile. Inspect the parcel and model soon after delivery and keep the packaging if damage is found.
8 Delayed, lost or damaged parcels
If tracking is substantially overdue, the parcel appears lost, or the product arrives damaged, contact us through maximumminis.com with the order number and relevant photographs where available. We may ask the carrier to investigate. We will provide any remedy required by the Australian Consumer Law and may offer another reasonable resolution depending on the circumstances.
9 New Zealand orders and import charges
New Zealand customers are responsible for any import duty, tax, customs charge or carrier fee imposed by local authorities unless checkout expressly states that it is included. Customs processing may delay delivery. If an order is returned because charges were not paid or delivery was refused, reasonable unrecoverable delivery or return costs may be deducted from any refund where permitted by law.
10 Separate shipments
We may divide an order into more than one parcel where this is safer or operationally necessary. We will not add an undisclosed shipping charge merely because we choose to split the order.
11 Contact
For shipping assistance, use the Contact page at maximumminis.com and include your order number.