Returns and Refunds
Effective date 14 September 2026
This policy explains how Maximum Minis handles returns, replacements and refunds. It operates in addition to rights and remedies that cannot be excluded under the Australian Consumer Law.
1 Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Goods must, among other things, be of acceptable quality, fit for any disclosed purpose and match their description. A major failure may entitle you to reject the goods and choose a refund or replacement. For a non-major failure, we may choose to provide an appropriate remedy within a reasonable time. Other remedies or compensation may apply depending on the circumstances.
2 Change of mind
Maximum Minis does not ordinarily accept returns or provide refunds because you changed your mind, selected the wrong size or option, found the item cheaper elsewhere, or decided you no longer want it. This does not affect rights relating to faulty, unsafe, damaged, incorrectly supplied or materially misdescribed goods, or any separate written return promise we make.
3 Printed-to-order products
Most products are manufactured after an order is placed. Contact us promptly if you request a cancellation. We may agree where production has not begun, but once production starts we do not ordinarily accept a change-of-mind cancellation. This does not limit non-excludable rights.
4 What is not necessarily a defect
Resin 3D printing and normal model preparation can produce minor support marks or surface marks. Small supports may occasionally remain. Products may require assembly, sanding, gap filling, priming and painting as described on the product page. These characteristics are not necessarily defects where the product remains of acceptable quality and matches its description. Each claim will be assessed on its facts.
5 Damaged, faulty or incorrect items
Contact us as soon as reasonably practicable through maximumminis.com. Provide your order number, a description of the issue and clear photographs of the product, packaging and shipping label where available. Photographs can help us assess transit damage quickly, but they do not remove any legal right you may have.
6 Assessment and remedies
We may reasonably request information or arrange inspection of the goods before providing a remedy. Depending on the problem and applicable law, the remedy may include repair, replacement, replacement parts, refund or compensation. For a major failure, the consumer is entitled to choose a refund or replacement. Refunds will ordinarily be made to the original payment method unless otherwise agreed.
7 Returning goods
Do not send an item back before contacting us and receiving return instructions. If goods must be returned because they fail a consumer guarantee, Maximum Minis will bear reasonable return costs as required by law. Please package fragile resin parts securely. Original packaging can assist but is not an absolute condition of a valid consumer-guarantee claim.
8 Damage caused after delivery
A remedy may not be available where the issue was caused by misuse, accidental breakage after delivery, unsuitable storage, unauthorised modification, incorrect assembly, or failure to follow reasonable care instructions. This does not affect unrelated rights for a defect that existed at supply.
9 Sale items
Consumer guarantees apply to sale and discounted items. A remedy may not be available for a specific fault that was clearly disclosed before purchase, but other undisclosed failures remain covered by applicable law.
10 Refund timing
Once a refund is approved, we will initiate it within a reasonable time. Your bank or payment provider may require additional processing time before the funds appear.
11 Contact
Submit a return or refund request through the Contact page at maximumminis.com. Include the order number and the best way to contact you.